viph FAQ

viph supports the following payment methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines
• PayMaya / Maya — fast and widely used digital wallet
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on viph in compliance with Philippine regulations.

The minimum deposit on viph is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit by default, though players can set their own deposit limits through the Responsible Gaming tools in their account settings.

GCash and PayMaya deposits are typically credited to your viph account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours, and up to the next business day for transfers made on weekends or Philippine public holidays. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

viph does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. viph has no control over third-party payment provider fees.

A deposit may be declined for several reasons:

• Insufficient funds in your GCash, PayMaya, or bank account
• Your account has not yet completed KYC verification
• A deposit limit set in your Responsible Gaming settings has been reached
• Temporary technical issue with the payment provider

If the issue persists, contact our 24/7 support team via live chat or email at [email protected] with your transaction details.

viph offers a wide variety of online casino games for Filipino players, including:

• Slots — hundreds of video slots with various themes and jackpots
• Bingo — classic and modern bingo variants popular in the Philippines
• Triple — viph's exclusive triple-win game format
• Super Wheel — a high-energy spin-to-win game with multipliers
• Live Casino — live dealer games streamed in real time

New games are added regularly. Check the viph Casino page for the latest additions.

Yes. All games on viph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. The RTP (Return to Player) percentage for each game is displayed in the game's information panel so you always know what to expect before you play.

Absolutely. viph is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The viph platform automatically adjusts to your screen size for a smooth gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Minimum bets vary by game. Most viph slot games start from as low as ₱1 per spin, making them accessible for casual players. Bingo cards typically start from ₱5. Live casino tables have varying minimums depending on the game type and table. Check the individual game page for specific bet limits before playing.

To withdraw from viph, log in to your account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements.

Withdrawal processing times on viph are as follows:

• GCash / PayMaya: Usually within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank

All withdrawals go through a security review before processing. Fully verified (KYC-complete) accounts enjoy faster processing times. Withdrawals requested on Philippine public holidays may experience slight delays.

The minimum withdrawal amount on viph is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is a maximum single withdrawal limit of ₱500,000 per transaction. For larger amounts, please contact our support team to arrange a split withdrawal.

Common reasons for a delayed withdrawal include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal is undergoing a routine security check
• Bank processing delays on weekends or public holidays

If your withdrawal has been pending for more than 24 hours, please contact our support team with your withdrawal reference number for immediate assistance.

viph offers a range of promotions for Filipino players, including welcome bonuses for new members, reload bonuses for existing players, free spins on selected slot games, and special seasonal promotions tied to Philippine holidays and events. Check the viph Casino page regularly for the latest active promotions and their terms.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Each promotion on viph has its own specific wagering requirement — always read the bonus terms carefully before claiming.

No. Bonus funds cannot be withdrawn directly — they must first meet the wagering requirements specified in the promotion's terms. However, you can choose to forfeit your bonus at any time through your account settings if you prefer to withdraw your real-money balance without completing the wagering requirement. Note that forfeiting a bonus will also remove any bonus-derived winnings.

Yes. All viph bonuses have an expiry period, which is stated in the individual promotion's terms and conditions. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 30 days of the bonus being credited. Expired bonuses and any associated winnings are automatically removed from your account.

Log in to your viph account, go to Account Settings, and select the Responsible Gaming tab. From there, you can set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period to give you time to reconsider. We strongly encourage all players to set limits from day one.

viph's self-exclusion tool allows you to suspend your account for a period ranging from 6 months to permanent exclusion. During self-exclusion, you cannot log in, deposit, or place bets. viph will also stop sending you any marketing communications. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly for immediate assistance.

If you feel that gambling is negatively affecting your life, finances, or relationships, please take action immediately:

• Use viph's self-exclusion tool to suspend your account
• Set strict deposit and session limits on your account
• Talk to someone you trust — a family member, friend, or counselor
• Contact our 24/7 support team at [email protected]

Yes. viph allows you to set session time limits from your Responsible Gaming settings. You can choose soft reminders (pop-up notifications at set intervals) or hard limits that automatically log you out when your session time is reached. This is a great tool to keep your gaming sessions healthy and prevent losing track of time.