viph Privacy Policy

1Introduction

viph ("viph," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") of the viph online gaming platform available at viph.one and any associated mobile applications or services (collectively, the "Platform").

This Privacy Policy describes how viph collects, uses, stores, shares, and protects your personal data when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with viph's Terms and Conditions, which are available at viph.one/terms-conditions.

2Personal Data We Collect

viph collects personal data that is necessary to provide the Platform's services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

viph collects personal data directly from you (e.g., during registration and KYC), automatically through your use of the Platform (e.g., technical and usage data), and from third-party service providers (e.g., KYC verification partners, payment processors).

3How We Use Your Personal Data

viph uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your viph player account, including verifying your identity and age (21+ requirement) during registration and KYC.
• Platform Operation: To provide access to games, process bets and wagers, calculate and credit winnings, and deliver all features of the viph Platform.
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering (AML) obligations, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal activities.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Marketing & Promotions: To send you information about viph promotions, bonuses, and new features — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the viph Platform.
• Dispute Resolution: To investigate and resolve disputes between players or between a player and viph, using gaming records and communications data as evidence.

4Legal Basis for Processing

viph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary to perform the contract between you and viph — specifically, to provide the Platform's gaming services, process transactions, and manage your account.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to viph, including PAGCOR regulatory requirements, AML obligations, and tax reporting requirements.
• Legitimate Interests: Where processing is necessary for viph's legitimate interests, such as fraud prevention, platform security, and improving the Platform — provided that such interests are not overridden by your rights and interests.

5Data Sharing & Disclosure

viph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, and Philippine banking partners require certain personal and financial data to process your deposits and withdrawals securely.
• KYC & Identity Verification Providers: Third-party identity verification services that assist viph in verifying your identity and age as required by Philippine regulations.
• Game Software Providers: Licensed game developers and providers whose games are hosted on the viph Platform may receive anonymized or pseudonymized gaming data for technical and audit purposes.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies where viph is legally compelled to disclose information in connection with a criminal investigation or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers that support the operation and security of the Platform, subject to strict data processing agreements.
• Professional Advisors: Legal counsel, auditors, and accountants where necessary for viph's legal and compliance obligations, subject to professional confidentiality obligations.

All third parties with whom viph shares personal data are required to handle that data in accordance with applicable privacy laws and viph's data protection standards.

6Cookies & Tracking Technologies

viph uses cookies and similar tracking technologies on the Platform to enhance your experience, analyze usage, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance & Analytics Cookies: Help viph understand how players use the Platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymized.
• Functionality Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Marketing Cookies: Used to deliver relevant promotions and offers based on your activity on the Platform. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform.

7Data Retention

viph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by AML regulations and PAGCOR guidelines.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine AML and tax regulations.
• Gaming Records: Retained for a minimum of three (3) years from the date of the gaming session, for dispute resolution and regulatory audit purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year after withdrawal of consent, as evidence of the consent given.

When personal data is no longer required, viph will securely delete or anonymize it in accordance with our data disposal procedures.

8Data Security

viph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the viph Platform.
• Encryption of sensitive data at rest, including financial data and KYC documents.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, vulnerability assessments, and penetration testing.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive data breach response procedures, including notification to the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act.

9Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by viph:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data viph holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your viph account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to viph's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe viph has violated your data privacy rights.

To exercise any of these rights, please contact viph's Data Protection Officer at [email protected]. viph will respond to all verified data rights requests within fifteen (15) business days.

10Children & Minors

The viph Platform is strictly intended for persons aged 21 years and older. viph does not knowingly collect personal data from persons under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, and viph enforces this requirement through its KYC verification process.

If viph discovers that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all personal data associated with the account will be deleted (subject to any legal retention obligations), and any funds in the account will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under 21 has registered on the viph Platform, please contact us immediately at [email protected].

11International Data Transfers

viph primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or international game software providers), viph ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC regulations.

International data transfers are protected by appropriate safeguards, including data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. viph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

12Third-Party Links

The viph Platform may contain references to third-party services such as payment providers. viph is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use in connection with your viph account, particularly your chosen payment provider (e.g., GCash, PayMaya, or your bank).

13Updates to This Privacy Policy

viph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, viph will notify registered players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated Privacy Policy, you must cease using the Platform and close your account.

The most current version of this Privacy Policy will always be available at viph.one/privacy-policy.

14Contact & Data Protection Officer

viph has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.